Patient Information

PRACTICE HOURS
Monday to Friday: 8.30 am to 6pm
Saturday: 9am to 1pm
Sundays & Public Holidays: CLOSED

CONSULTATION FEES
All patients with a valid Medicare Card will be bulkbilled for consultations.

Patients who do not qualify for bulkbilling will pay a fee for service.

A one off Practice Development Fee is charged to all new patients without a concession card.

Our current fees are displayed at our reception desk and through this link.

Medical Records Request »
16 and Under Registration Form »
Adult Registration Form »

AFTER HOURS & EMERGENCY CARE
For all urgent after hours care whilst our Medical Centre is closed, contact: Western District Health Service (Hamilton Base Hospital, 20 Foster Street, Hamilton on Telephone: 03 5551 8222.

For all emergencies, phone 000.

COMMUNICATION
Our Clinical Team is available during normal surgery hours for emergency advice. Our Team are experienced in deciding the appropriate response to any phone request. Non-urgent phone messages will be returned at a time that is allocated for the Doctors to do so.

RECALL/REMINDERS
A computerised recall/reminder system is available and used for follow up of any medical conditions. If you do not wish to participate in this please inform your doctor. This surgery participates in State & National Registers.

It’s important that you make us aware if your contact details change, that way you will always receive these reminders/recalls.

TEST RESULTS
Our Doctors check results daily. Results will not be given out over the phone. Please make a follow up appointment at reception to discuss all results. RESULTS WILL NOT BE GIVEN OUT OVER THE PHONE OR BY EMAIL.

LANGAUGE/TRANSLATION SERVICES
TIS – Translating Interpreter Service www.tisnational.gov.au
National Relay Services (Deaf) or Speech Impairment: https://internet-relay.nrscall.gov.au

CULTURAL BACKGROUND
Please advise our Administration team or your doctor of any cultural background when you arrive for your appointment. This information assists us with preventative health outcomes.

EMERGENCY CONTACT DETAILS
If you need to update your personal details please see an Administration team member or your doctor when you arrive for your appointment. This way we can always get in contact with you or your next of kin/emergency contact if necessary.

REFERRALS
Doctors in this practice are competent at handling common health problems. When necessary, you may be referred to a specialist for further investigations and opinions. You can discuss this openly with your doctor.

Please be aware that there may be out of pocket fees for your specialist.

PATIENT FEEDBACK
We encourage your feedback at this practice, either verbally or in writing. If you think we can do something better or are pleased with the service you have been provided than please let us know. A suggestion box is situated in our Waiting Room for your convenience.

However, if there is a problem which you wish to clarify you can contact the:
Health Services Commissioner
Complaints and Information
Telephone: 1300 582 113
Fax No.: (03) 9032 3111
E-mail: hsc@health.vic.gov.au

PATIENT PRIVACY
This practice is committed to maintaining the confidentiality of your personal health information. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available for authorised members our team to comply with the Privacy Act.